Privacy & Order Policy
Last updated: June 2025
Order & Refund Policy
⚠️ Important Order Guidelines
To ensure smooth and successful delivery of your data bundles and airtime, please follow these rules carefully.
1. Duplicate Orders
❌ Do not place multiple orders for the same phone number at the same time.
Our system automatically detects duplicate transactions. If two or more orders are submitted for the same number before the first order is delivered, one of the orders may be rejected or discarded.
✅ Always wait for your first order to be fully delivered before placing another order for the same number.
Tamal Data will not be responsible for issues resulting from duplicate submissions.
2. Invalid Orders
Please do NOT place orders for:
- Turbonet SIMs
- Broadband SIMs
- Agent SIMs
- Invalid or inactive SIMs
- Ported numbers
- Incorrect phone numbers
- Duplicate orders
Customers are responsible for ensuring that all phone numbers entered are correct before making payment.
💰 Refund Policy
Tamal Data operates a strict No Refund Policy.
Refunds will not be provided for orders placed on:
- Wrong or incorrect phone numbers
- Turbonet, Broadband, or Agent SIMs
- Invalid or inactive SIMs
- Ported numbers
- Duplicate orders
- Numbers with outstanding MTN airtime debt
- Any order submitted in violation of our order guidelines
By placing an order with Tamal Data, you acknowledge and agree to these terms and conditions.
Thank you for choosing Tamal Data — Fast, Affordable & Reliable Connectivity.
Privacy Policy
Information We Collect
When you use TamalData, we may collect the following information:
- Phone number(s) used for data bundle delivery
- Mobile Money payment details (processed securely via Paystack)
- Account information if you register (name, email, phone)
- Order history and transaction records
- Device and browser information for analytics
How We Use Your Information
- To process and deliver your data bundle orders
- To send order confirmations and delivery notifications via SMS
- To provide customer support
- To improve our services and detect fraud
- To comply with legal obligations
Data Sharing
We do not sell your personal data. We share information only with:
- Paystack — for secure payment processing
- Our Network Partner — for bundle delivery and provisioning
- Arkesel — for SMS delivery notifications
All third-party providers are bound by their own privacy policies.
Data Security
We use industry-standard encryption and security practices to protect your data. Payment processing is handled entirely by Paystack — we never store your full card or MoMo PIN details.
Cookies
We use essential cookies for session management and performance. We do not use tracking cookies for advertising purposes.
Your Rights
You have the right to:
- Request access to the data we hold about you
- Request deletion of your account and associated data
- Opt out of promotional communications
To exercise these rights, contact us via WhatsApp or email.
Contact
For any privacy concerns or data requests, contact us at our WhatsApp channel.